IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE WEBSITE/APP.
The words "you", "your", "User", or "Customer" as used herein, refer to all individuals and/or entities accessing or using the Website/App for any reason. The words "we" or "us" or "our" or the "Company" as used herein, refer to Ansh Diagnostics and Healthcare and/or any of its Associate/Subsidiary/Group Company.
1. Your Privacy - Our Commitment
We are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our Services and recommend us to friends and family. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Website/App/avail of our services.
2. Information we collect
When you use our Website/App, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient, and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose.
Additionally, we also (i) collect the location data of our service provider personnel/phlebotomists when the website/app is running in the foreground or background of their mobile device through GPS, and IP address, to track their trips to our Customers' location and keep them updated about their real-time location status (ii) Customer from their mobile devices through GPS, if they enable us to do so, as to reach their serving location accurately and also to enhance your use of our app, including to improving pick-up locations, enabling safety features and preventing and detecting fraud; (iii) Ask for permissions to capture and access your Media Gallery and Camera to allow you uploading your prescription or downloading your test reports.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. To fully use our Website/App, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information and other Personal Information as may be requested and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Wherever possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website/App unless we require it.
We may automatically track certain information about you based on your behaviour on our Website/App. You agree that we may use such information to do internal research on our users’ demographics and medical history to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website/App or not), your computer browser information, and your Internet Protocol ("IP") address.
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website/App and you may be required to re-enter your password more frequently during a session.
You agree that if you or any third party shares correspondences with us in any electronic form such as emails, letters etc, containing your personal information, we may collect or store the same, as part of your query/query resolution or for the purposes as mentioned in Clause 3 or 4 below.
You agree that we may collect your IP address Website/App Website/App as a visitor to our Website/App. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website/App, analyse trends, track users' movement, gather broad demographic information for aggregate use for us to improve the Website/App, and deliver customized, personalized content.
3. Use of your Personal Information
Further, you hereby consent that we may use your anonymized sample/ data for research and development purposes. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, analyse site usage, improve the Website/App's content and service offerings, and customize the Website/App's content, layout, and services. These uses improve the Website/App and better tailor it to meet your needs, to provide you with an efficient, safe, and customized experience while using the Website/App.
You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website/App. If you do not wish to receive these communications, we encourage you to unsubscribe/opt out of the receipt of certain communications in your profile or contact our grievance officer.
4. Disclosure of your Personal Information
- to provide the Personal Information to physicians and other authorized health care professionals who need to access your laboratory report for your proper diagnosis.
- to insurance companies, hospitals, physicians or third parties with our billing department for payment purposes.
- to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform.
- to respond to summons, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
- to the health department or any other Government body as and when required by them for collecting or processing health information of the state/country.
- to other laboratories/medical institutions for research and development purposes from time to time, to reveal general statistical information about our Website/App and visitors, such as number of visitors, number and type of services purchased, etc.
- to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
Further, you agree that we may share your Personal Information for the following categories of activities from time to time:
Website/App may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
Other Corporate Entities
The Company shares much of the data, including Personal Information about you, with its parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services, throughout the world. To the extent that these entities have access to your Personal Information, they will treat it at least as protectively as they treat information they obtain from their other users. The Company's parent, affiliates, subsidiaries, and joint ventures follow privacy practices no less protective for all users than our practices described in this document, to the extent allowed by applicable law. The Company, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all of your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity.
Posting to public areas of the Website/App
Please remember that if you post any of your Personal Information in public areas of the Website/App such as in online forums or chat rooms, or on the Website/App's searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use of information by third parties based on information you post or otherwise make available in public areas of the Website/App.
5. Access or change your Personal Information
You may review, correct, update, or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website/App, your ID and Password are required to access your Account.
Your Personal Information shall be retained till is required for the Purpose or required under applicable law, whichever is later.
6. Information security
The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your data to the Company’s employees who need to have that information to fulfil your request or supply our services.
7. Other Website/Apps
Our Website/App may contain links to other Websites/Apps. Please note that when you click on one of these links, you are entering another Website/App over which the Website/App has no control and will bear no responsibility. Often these Websites/Apps require you to enter your Personal Information. We encourage you to read the privacy statements on all such Websites/Apps as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy or Personal Information or loss incurred by your use of these Websites/Apps.
The Company does not access, store, or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128-bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps.
The Company shall not be liable for any loss or damage sustained because of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and/or information relating to or regarding online transactions using credit cards/debit cards /cash cards and/or their verification process and particulars nor for any error, omission, or inaccuracy concerning any information so disclosed and used on such third-party gateways.
10. Governing Law and Dispute Resolution
12. Contacting the Website/App